Terms and conditions of online services

These terms and conditions (‘online terms’) apply to all purchases of goods and services from, and all registrations, requests or applications to Belfast City Council, made by you on this website. Belfast City Council is a Local Government Authority and its address is City Hall, Belfast, BT1 5GS.


By requesting services, registering applications and purchasing any products or services from Belfast City Council, you are agreeing to be bound by these online terms.

Personal data

Belfast City Council will process all your personal information securely in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018 and only use them for dealing with your request.

However, you should be aware that if Belfast City Council is requested to release your details by any regulatory or government authority investigating suspected illegal activities, we are entitled to do so.


If you have a complaint about our online services facility, you can contact us by email, telephone or online.

Making a complaint about our services

If you have completed your purchase and wish to make a complaint, please use the correspondence contact details contained within your email confirmation.

Limitation of liability

Except for any legal responsibility that we cannot exclude in law ( such as death or personal injury) or arising under applicable laws relating to the protection of your personal information, Belfast City Council is not legally responsible for any losses that were not foreseeable to you or us when the contract was formed or that were not caused by any breach on the Council’s part. In addition the Council is not liable for any business losses, lost profits or losses to non-customers.

Your Statutory Rights

Any goods supplied under this contract must be of a satisfactory quality, fit for purpose and match the description listed on the website. Belfast City Council must supply you with goods that comply with your legal rights.

If any goods supplied under this contract are faulty, you are entitled to a replacement or a refund and you should contact the Council to arrange this using the contact details in your email confirmation.

All services supplied by the Council to you under this contract must be carried out with reasonable care and skill, for a reasonable price and will be provided within a reasonable time or the time set out on this website.

If you are not happy with the services provided to you, please contact the Council using the contact details in your email confirmation.


You agree to indemnify Belfast City Council against all claims, damages and expenses arising out of any breach of these online terms, and any other liability arising out of your use of this website.


These terms and conditions shall be governed by and construed in all respects in accordance with the law of Northern Ireland, and you and Belfast City Council submit to the jurisdiction of the courts of Northern Ireland.

Freedom of Information

The council is subject to the requirements of the Freedom of Information Act 2000 and the Environmental Information Regulations 2004.

The council will be responsible for determining at its absolute discretion whether any information provided, obtained or created in connection with this process is exempt from disclosure in accordance with the provisions of the above legislation or is to be disclosed in response to a request for information.

The council may be obliged, under the above mentioned legislation or any regulations or guidelines, to disclose information without consulting the customer or following consultation with you and having taken your views into account.